How Does An E-commerce Mobile App Work?

How Does An E-commerce Mobile App Work? | Step by Step Guide for E-Commerce app development
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E-commerce business is the growing business module immensely favoured by consumers. In the modern world, every enterprise has already or is looking forward to utilizing the e-Commerce platform for their business growth.

Be it health products, sports equipment, grocery or home essentials, consumers can order the amenities using their smartphone mobile apps.

How does an e-commerce business function?

Basically, there isn’t a great difference between e-commerce or a retail business; it works on the same principles. When we closely observe any e-commerce business process, it consists of 3 major elements:

  • Receiving orders: This is the initial setup where clients place the order, and businesses acknowledge the same.
  • Handling order information: This would be the second step to confirm the order details, and process them for delivery.
  • Processing shipping: This is the final process where the order has been sent out acknowledging the clients and keeping track in the in-house system.

How does an e-commerce mobile app work for your business?


If your business website has provided you with steady growth, then an eCommerce app will certainly take your business to heights. The mobile platform brings a user-friendly experience to consumers, and the “scroll and tap on the screen” behaviour leads to quick sale decision making. This is the latest trend and will survive in the industry in the long run. The growing smartphone user population makes mobile apps a hot topic!

Like anything else, an eCommerce mobile app requires several elements to gain users’ trust. E-Commerce is all about transactions, orders and money. Hence, the payment gateway is a crucial part that we need to consider on top of everything. The goal is to assist users with a trusted and safe payment environment.

Not only for the user, but the payment gateways highly impact the business owners too. It works like a smooth bridge between the two parties.

So, what are the options that we have? Let’s check it out below:

A) Gateway API Integration:

There are numerous payment gateways that could be used to fulfil the eCommerce payment requirements. Users can simply fill out a “detail form” and process the payment. The same data will be stored on the company’s server and they can initiate the order. This is one of the hassle-free methods for a quick and comfortable user experience.

Besides, this may turn out to be unsafe in some cases, as the company is recording users’ data which can be leaked or stolen by digital hackers. Hence, it requires additional security measures to safeguard the users’ data. Consequently, it may not be proved as cost-effective for smaller and medium scale eCommerce businesses.

B) Payment Gateway Service Providers:

These systems are well qualified and certified. Some renowned services like Stripe and Braintree (owned by Paypal) are providing the best payment channels to enterprises with high-end security and data safety. These payment gateway providers use their own servers.

They charge fewer fees and take care of the payment completely; the users only need to fill out the payment form. This is a relevant option to opt for an in-built security payment system.

Let’s learn the formula to build a perfect eCommerce application for your business:

Key factors to consider for e-commerce mobile app development:

1) Registration authorization:

To attract more users to join your eCommerce platform, it is best to make the process user-centric. Provide them different options to sign up for their account (via phone, email, Gmail or Facebook). In the busy world, users need everything quickly. Hence, it is effective to have multiple options with limited steps.

2) Dedicated user profile:

Let the users feel at home when they are in their eCommerce account. Be it their personal information or having options to add contacts, provide them with a range of user-profiles features. This will enable them to quickly order products for their family members from the contact list, instead of manually putting the details. Besides, this account will support reviewing order history and other data.

3) Search and feed:

It is imperative to have a constructive search option to explore specific products available on the platform. Other than that, users should see products on the feed as per their preferences and interest. For instance, if a user frequently orders sports equipment, its feed must have the latest sports goods, clothing and other tools. Likewise, the platform can contain filter and sort options for better user-search preference. Voice search technology will add another hype!

4) Payment methods:

As mentioned earlier, users like varieties. A modern eCommerce business cannot rely on one payment method, it has to be updated and support different payment systems; credit cards, online banking and other payment methods. This is a major element to attain more clients.

5) Help Support:

In spite of a well-developed and easy-to-use system, users can still have a hard time getting information on delivery time, size-chart or issues with orders. Hence, it is intrinsic to have easy to link customer support with different options to connect (chat, email and phone). Organizations can even implement chatbots for frequent queries. Just remember that a happy client is the future loyal customer.

6) User product feedback:

If you observe the top eCommerce apps like Amazon, eBay and others, you will certainly find millions of products on the platform, which will certainly confuse users looking for a random item. Moreover, smart users do compare different items and look at the comments, product reviews and feedback of other verified users, before making a purchase. Therefore, the product review is an integral feature that we cannot ignore to include in our eCommerce mobile app builder.

Estimated time is taken to develop an e-commerce mobile app:

1) Project Setup: 20-30 hours
2) App Design: 40-60 hours
3) Development: 80-120 hours
4) Backend: 100-150 hours
5) Testing: 50-80 hours

*The time taken differs from the number of features and complexity of functionalities.


ECommerce business has steadily gained consumers’ trust, and it will remain a profitable business module in the coming years. To build a reliable and productive eCommerce application, app developers are positively working on security, scalability, stability and style. The aim is to bring an organized user interface and a comfortable user environment.

Also Read: Top 10 Mobile App Development Trends For 2021

Let’s get started with your e-commerce Mobile App Development:

Connect with Grey Chain Technology, one of the top mobile app development companies in the US. Be it a small, medium or large eCommerce mobile app development, we cover you all. With years of industry experience, we can assist you in building your dedicated mobile app and reach success. We use the latest technology and guarantee a completely satisfactory outcome.

Check out our portfolio to know about our past projects.

Fill out our quick app consultation form to connect with our experts!

Jassa Gossal